Find answers to common questions about Bramfords products, ordering, shipping, returns, warranties, business purchasing and product sourcing.
If you cannot find the information you need, contact the Bramfords team for assistance.
About Bramfords
What is Bramfords?
Bramfords is a UK ecommerce retailer and equipment supplier serving businesses, organisations, professional users and individual customers.
Our catalogue includes industrial equipment, laboratory equipment, commercial kitchen equipment, workshop equipment, cleaning equipment, air-quality products and other specialist and everyday product categories.
We work with a network of manufacturers, distributors and suppliers and also provide product sourcing and business purchasing support.
Who can buy from Bramfords?
Both businesses and individual customers can purchase from Bramfords.
We work with commercial organisations, laboratories, workshops, hospitality businesses, educational institutions, public-sector organisations, tradespeople and other professional users while also welcoming individual consumers.
Products & Ordering
Where do Bramfords products come from?
Bramfords works with a network of manufacturers, distributors and specialist suppliers.
Products may therefore be fulfilled from different locations depending on the manufacturer, product and destination.
Can you help me choose the right product?
Yes.
If you need help understanding specifications or determining whether a product may be suitable for a particular application, contact our team with the product link and details of your requirements.
For specialist equipment, providing information about the intended application and required specifications can help us assess your enquiry.
Can Bramfords source a product that isn't listed on the website?
In many cases, yes.
Our Product Sourcing Service allows customers to send us details of specialist or hard-to-find products that are not currently listed on Bramfords.
Shipping & Delivery
Where does Bramfords deliver?
Bramfords delivers throughout the United Kingdom, the United States and selected international destinations.
Shipping availability and methods vary according to the product, destination, dimensions, weight and fulfilment requirements.
How long will my order take to arrive?
Delivery times vary according to the product and shipping method.
Orders typically require 2–5 business days of processing before dispatch.
Where suitable, air freight may be used for faster international fulfilment. Large, heavy or specialist equipment may require sea, truck or specialist freight and consequently take longer to arrive.
Please see our Shipping & Delivery Policy and the relevant product information for applicable delivery estimates.
Delivery dates are estimates unless expressly stated otherwise.
Why do some products take longer to arrive?
Many Bramfords products are supplied directly through manufacturers, distributors and specialist suppliers.
Some products may require preparation, testing, assembly, configuration, manufacturing or additional packaging before dispatch.
Large or heavy equipment may also require specialist freight rather than conventional parcel delivery.
How can I track my order?
Where tracking is available, it will be provided following dispatch.
Tracking information may not become active immediately, particularly for international freight shipments.
Customers can also use the Bramfords Track Order page where supported.
Will all the products in my order arrive together?
Not necessarily.
Products may be supplied from different manufacturers, suppliers or fulfilment locations and can therefore be dispatched separately.
Where available, separate tracking information will be provided for individual shipments.
Cancellations, Returns & Refunds
Can I cancel my order?
Contact Bramfords as soon as possible if you wish to cancel an order.
If fulfilment has not yet progressed to dispatch, we will attempt to stop the order where reasonably possible.
The cancellation rights applying to an order depend partly on whether the purchase was made as a consumer or for business purposes.
Can consumers return a product if they change their mind?
UK consumers purchasing eligible products online may have a statutory right to cancel their purchase within the applicable cancellation period.
For most eligible goods, this period ends 14 days after the goods are received.
Certain statutory exceptions apply.
Please see our Returns & Refunds Policy for complete information before arranging a return.
What about business orders?
Business purchases do not automatically receive the consumer 14-day change-of-mind cooling-off period.
Cancellation or discretionary return of a business order depends on the applicable contract, fulfilment status and any terms agreed for the order.
If you need to cancel a business order, contact Bramfords as soon as possible.
What if my product arrives damaged, faulty, incomplete or incorrect?
Contact Bramfords as soon as reasonably possible.
Please provide your order number, a description of the issue and photographs or video where relevant.
Our team will review the information and advise you of the appropriate next steps.
How are refunds processed?
Where a refund is due, it will normally be issued to the original payment method.
The time taken for funds to appear after Bramfords processes a refund can vary according to the bank, card issuer or payment provider.
Applicable statutory refund requirements will be observed where relevant.
Warranty & After-Sales Support
Do Bramfords products include a warranty?
Eligible Bramfords products include limited warranty coverage.
Warranty periods vary by product and manufacturer. Most eligible products include a minimum 90-day warranty, while certain products may include coverage of one year, two years or longer.
Where a longer product-specific warranty applies, this will be stated in the relevant product information or documentation.
What does the warranty cover?
The Bramfords limited warranty may cover eligible manufacturing defects and faults arising during normal intended use within the applicable warranty period.
Coverage and exclusions can vary according to the product.
Please see our Product Warranty for complete information.
How do I make a warranty claim?
Contact Bramfords and provide:
- Your order number
- Product name or model
- A description of the issue
- Photographs or video where relevant
- Any error messages or other useful technical information
Our team will review the information and advise you of the next steps.
What is the Bramfords After-Sales Standard™?
The Bramfords After-Sales Standard™ is our approach to proactive customer communication and support throughout the fulfilment journey.
Depending on the order, this can include updates relating to processing, supplier confirmation, dispatch, transit and delivery.
Our principle is simple:
We keep you updated before you need to ask.
Business Customers & Quotations
Does Bramfords sell to businesses?
Yes.
Bramfords supplies businesses and organisations across a range of professional environments, including workshops, laboratories, hospitality, education and other commercial operations.
Individual customers are also welcome.
Can I request a quotation?
Yes.
You can use our Request a Quote service for individual specialist products, multiple units, volume orders and other business purchasing requirements.
Providing the product, quantity, required specifications and delivery location will help us assess your enquiry.
Do you offer volume pricing?
Volume pricing may be available depending on the product, quantity, supplier and order requirements.
Submit a quotation request with the products and quantities required for further information.
Product Sourcing
Can Bramfords source specialist equipment for me?
In many cases, yes.
Our Product Sourcing Service can investigate specialist and hard-to-find products through our manufacturer and supplier network.
What information should I provide for a sourcing request?
Where available, provide:
- Product description
- Manufacturer or brand
- Model or part number
- Required specifications
- Quantity
- Intended application
- Reference photographs or links
- Delivery location
- Required delivery timeframe
The more precise the requirement, the easier it is for our team to investigate suitable options.
Suppliers
How can I become a Bramfords supplier?
Bramfords welcomes enquiries from manufacturers, distributors, wholesalers and brand owners interested in supplying relevant products.
Visit our Become a Supplier page for information about supplier enquiries and onboarding.
Contact Bramfords
If you cannot find the answer you need, contact our team.
Email: info@bramfords.co.uk
Telephone: 0161 964 0980
Live Chat: Available in the bottom-right corner of the Bramfords website.
Customer Support Hours
Monday–Friday: 9:00am–5:00pm
Saturday: 9:00am–12:00pm
Sunday: Closed
UK time (GMT/BST).