Our Commitment
At Bramfords, our service does not end when an order is placed.
Every order is supported by the Bramfords After-Sales Standard™, our proactive approach to keeping customers informed throughout the fulfilment journey.
From order confirmation and processing through to dispatch and delivery, our team aims to provide clear updates, realistic expectations and responsive support.
Where We Deliver
Bramfords delivers products throughout the United Kingdom, the United States and selected international destinations.
Available shipping methods depend on the product, destination, dimensions, weight and fulfilment requirements.
Larger, heavier or specialist equipment may require different freight arrangements from smaller products.
Order Processing
After placing your order, you will receive an Order Confirmation email.
Before dispatch, an order may pass through several preparation stages, including:
- Payment verification
- Supplier confirmation
- Product preparation
- Quality checks where applicable
- Packaging
- Booking with the appropriate logistics provider
Typical processing time: 2–5 business days.
Processing time is separate from transit time.
Standard Air Freight Delivery
Where suitable for the product and destination, orders may be shipped using priority air freight.
A typical air-freight journey may include:
| Stage | Typical Time |
|---|---|
| Order processing | 2–5 business days |
| Transport to departure airport | 1–7 business days |
| International air transit | Approximately 1 day |
| UK customs clearance and cargo handling | Around 7 business days |
| Final courier delivery | 1–2 business days |
Estimated Delivery Time
Typical delivery is approximately:
9–15 business days after dispatch
or approximately:
11–20 business days from placing your order.
These are estimates rather than guaranteed delivery dates.
Actual delivery times can vary according to the product, destination, customs processing, carrier operations, public holidays and circumstances outside Bramfords' reasonable control.
Large, Heavy & Specialist Equipment
Some large, heavy, oversized or specialist products cannot be transported economically or appropriately using standard air freight.
These products may instead require sea freight or another specialist freight service.
Where sea freight is required, the estimated transit time is typically:
40–65 days from dispatch.
Where possible, the applicable delivery method or estimated lead time will be displayed on the product page or communicated by our team.
Bramfords will continue to provide relevant fulfilment updates throughout longer freight journeys in accordance with the Bramfords After-Sales Standard™.
Tracking Your Order
When tracking information is available, it will be provided following dispatch.
Tracking may not become active immediately. Some international shipments only begin displaying regular tracking events after customs clearance or handover to the final delivery carrier.
Customers can also use the Bramfords Track Order page where supported.
If your tracking information has not updated for a period of time, this does not necessarily mean that the shipment has stopped moving.
Multiple Shipments
Products ordered together may occasionally be dispatched separately.
Bramfords works with multiple suppliers and fulfilment locations, so products within the same order may arrive on different dates and may have separate tracking information.
Where an order is divided into multiple shipments, our team will provide the available fulfilment information as the order progresses.
Customs, Duties & Import Charges
International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
Unless explicitly stated otherwise as part of the order or quotation, applicable import charges may be the responsibility of the customer.
Customs processing is controlled by the relevant authorities and can affect delivery times.
If you are unsure about the shipping terms applying to a particular product or quotation, please contact Bramfords before ordering.
Delivery Delays
Although we aim to provide realistic delivery estimates, delays can occasionally occur because of circumstances outside our reasonable control.
These can include:
- Customs inspections
- Carrier delays
- Severe weather
- Transport disruption
- Airline or vessel scheduling
- Port congestion
- Supplier or production delays
- Public holidays
Where we become aware of a material delay affecting your order, our team will aim to keep you informed.
Incorrect Delivery Information
Please check your delivery address carefully before placing an order.
If incorrect or incomplete delivery information is supplied, additional charges may apply where a shipment requires redirection, storage or re-delivery.
If you notice an error in your delivery details after placing an order, contact Bramfords as soon as possible.
We cannot guarantee that an address can be changed after fulfilment or dispatch has begun.
Damaged Deliveries
If your order arrives damaged, please contact Bramfords as soon as possible.
Where possible, provide:
- Your order number
- Photographs of the product
- Photographs of the outer and inner packaging
- A description of the damage
- Any relevant delivery information
Please retain the product and packaging while the issue is being investigated.
Our team will review the information provided and advise you of the next steps.
Lost Shipments
If a shipment appears to be lost in transit, contact Bramfords with your order details.
Our team will review the available tracking information and, where appropriate, raise an enquiry with the supplier, carrier or logistics provider.
A shipment may need to remain without successful delivery for a specified period before it can be formally treated as lost in transit.
Where an order is confirmed as lost, the applicable resolution will be handled in accordance with Bramfords' Returns & Refunds Policy.
Bramfords After-Sales Standard™
Throughout fulfilment, Bramfords aims to communicate proactively rather than requiring customers to repeatedly request order updates.
The Bramfords After-Sales Standard™ covers important stages of the order journey, including processing, supplier confirmation, dispatch, transit and delivery where applicable.
Questions About Delivery?
If you have a question about shipping, delivery times, freight requirements or an existing order, contact our team.
Email: info@bramfords.co.uk
Telephone: 0161 964 0980
Live Chat: Available in the bottom-right corner of the Bramfords website.
Customer Support Hours
Monday–Friday: 9:00am–5:00pm
Saturday: 9:00am–12:00pm
Sunday: Closed
UK time (GMT/BST).